NP Health GROUP continues its work without interruption with its "From Science to Health" understanding and expert staff in the field.
Since June 2009, our Group's Quality Management System has continued focusing on concepts of great importance in the field of healthcare according to international standards, such as patient satisfaction, patient rights, continuous improvement, planning corrective and preventive actions, patient and employee safety, and healthcare ethics.
Registered Quality and Reliability
NPİSTANBUL Neuropsychiatry Hospital, NPİSTANBUL Etiler Outpatient Clinic, and Memory Center Outpatient Clinic successfully passed meticulous audits conducted at three locations between September 29-30 and October 1, 2010, and were entitled to receive the ISO 9001:2008 Quality Management System certificate.
Having successfully concluded its initial audit under ISO 9001:2008 standards in 2010 and maintained this until 2023, NPİSTANBUL Hospital underwent re-auditing under the revised ISO 9001:2015 standards between October 13-14, 2023, alongside the new branches added to Üsküdar University NP Feneryolu Medical Center and Üsküdar University NP Etiler Medical Center, and earned the continuation of its certificate through this successfully completed audit.
Additionally, it underwent its first audit on October 22, 2022, under the ISO 10002 Customer Satisfaction standards—accepted as the international standard ensuring the effective management of customer complaints and the enhancement of customer satisfaction—and successfully completed this audit process without receiving any non-conformities. Within the scope of ISO 10002 Customer Satisfaction standards, it underwent re-auditing between October 13-14, 2023, successfully concluded this audit as well, and earned the continuation of its certificate with its patient-oriented approach.
What is ISO 9001:2015?
The Quality Management System demonstrates that an organization ensures the continuity of services meeting patient expectations and applicable legal requirements. Furthermore, it sets out the requirements of a quality management system that organizations need to ensure patient satisfaction by effectively implementing the system, develop continuous improvement processes, and prevent potential errors.
Defined as the abbreviation for the International Organization for Standardization, ISO is a quality management standard established by the international standardization organization. The ISO 9001:2015 Quality Management System Certificate determines the assurance that the relevant organization's products or services are provided as a result of a management approach managed and administered in compliance with an internationally accepted management system, and therefore, the continuity of the organization's service quality can be ensured.
The ISO 9001:2015 Quality Management System Certificate is an indicator proving that the organization provides healthcare services in compliance with an internationally accepted standard and legal requirements.
NPGRUP Healthcare Institutions have been audited by TÜV Rheinland, an independent audit and control organization accredited by the Turkish Accreditation Agency (TÜRKAK) and the German Accreditation Agency (DAR) with over 130 years of experience.