NP Health GROUP continues its work without interruption with its "From Science to Health" understanding and expert staff in the field.
Our Group's Quality Management System has been continuing since June 2009, focusing on concepts that international standards place great importance on in the field of healthcare, such as patient satisfaction, patient rights, continuous improvement, corrective and preventive action planning, patient and employee safety, and medical ethics.
Certified Quality and Reliability
NPİSTANBUL Neuropsychiatry Hospital, NPİSTANBUL Etiler Outpatient Clinic, and Memory Center Outpatient Clinic successfully passed the meticulously conducted audits at three locations on September 29/30 – October 1, 2010, and earned the right to receive the ISO 9001:2008 Quality Management System certificate.
Having successfully concluded its initial audit based on ISO 9001:2008 standards in 2010 and maintaining this until 2023, NPİSTANBUL Hospital, along with the new branches added to Üsküdar University NP Feneryolu Medical Center and Üsküdar University NP Etiler Medical Center, underwent re-auditing under the revised ISO 9001:2015 standards between October 13–14, 2023, and successfully earned the continuation of its certificate through this successfully completed audit.
Additionally, it underwent its first audit on October 22, 2022, under the ISO 10002 Customer Satisfaction standards—recognized as the international standard that ensures the effective management of customer complaints and the increase of customer satisfaction—and successfully completed this audit process without receiving any non-conformities. Within the scope of ISO 10002 Customer Satisfaction standards, it underwent re-auditing between October 13–14, 2023, successfully concluded this audit as well, and earned the continuation of its certificate with its patient-oriented approach.
What is ISO 9001:2015?
The Quality Management System demonstrates that an organization ensures the continuity of services that meet patient expectations and applicable legal requirements. Furthermore, it sets out the requirements of a quality management system that organizations need to ensure patient satisfaction by effectively implementing the system, develop continuous improvement processes, and prevent potential errors.
By definition, ISO, which is the abbreviation for the International Organization for Standardization, is a quality management standard established by the international organization for standardization. The ISO 9001:2015 Quality Management System Certificate determines that the products or services of the relevant organization are provided as a result of a management approach directed and administered in compliance with an internationally accepted management system, thereby serving as a guarantee that the continuity of the organization's service quality can be ensured.
The ISO 9001:2015 Quality Management System Certificate is an indicator proving that the organization provides healthcare services in compliance with an internationally accepted standard and legal requirements.
NPGRUP Healthcare Institutions have been audited by TÜV Rheinland, an independent audit and control organization with over 130 years of experience, accredited by the Turkish Accreditation Agency (TÜRKAK) and the German Accreditation Body (DAR).