NP Sağlık GRUBU, “Bilimden Sağlığa” anlayışı ve alanında uzman kadrosu ile çalışmalarına ara vermeden devam etmektedir.
Since June 2009, our Group's Quality Management System has continued to operate focusing on concepts that international standards place great importance on in the healthcare field, such as patient satisfaction, patient rights, continuous improvement, corrective and preventive action planning, patient and employee safety, and healthcare ethics.
Registered Quality and Reliability
NPİSTANBUL Neuropsychiatry Hospital, NPİSTANBUL Etiler Outpatient Clinic, and Memory Center Outpatient Clinic successfully passed rigorous audits conducted across three locations on September 29/30 – October 1, 2010, and were entitled to receive the ISO 9001:2008 Quality Management System certificate.
Having successfully concluded its initial audit based on ISO 9001:2008 standards in 2010 and maintaining this until 2023, NPİSTANBUL Hospital underwent a re-audit between October 17–19, 2024, based on the revised ISO 9001:2015 standards, alongside new branches added to Üsküdar University NP Feneryolu Medical Center and Üsküdar University NP Etiler Medical Center, and successfully earned the continuation of its certificate through this successfully conducted audit.
Additionally, it underwent its first audit on October 22, 2022, under the ISO 10002 Customer Satisfaction standards—recognized as an international standard ensuring the effective management of customer complaints and the increase of customer satisfaction—and successfully completed this audit process without receiving any non-conformities. Within the scope of ISO 10002 Customer Satisfaction standards, it underwent a re-audit between October 17–19, 2024, successfully concluded this audit as well, and earned the continuation of its certificate through its patient-centered approach.
What is ISO 9001:2015?
The Quality Management System demonstrates that an organization ensures the continuity of services that meet patient expectations and applicable regulatory requirements. Furthermore, it sets forth the requirements of a quality management system that organizations need to ensure patient satisfaction by effectively implementing the system, develop continuous improvement processes, and prevent potential errors.
Defined as the abbreviation for the International Organization for Standardization, ISO is a quality management standard established by the international organization for standardization. The ISO 9001:2015 Quality Management System Certificate determines that the relevant organization's products or services are produced as a result of a management approach directed and administered in compliance with an internationally accepted management system, and therefore serves as a guarantee that the continuity of the organization's service quality can be ensured.
The ISO 9001:2015 Quality Management System Certificate is an indicator proving that the organization provides healthcare services in compliance with an internationally accepted standard and regulatory requirements.
NPGRUP Healthcare Institutions have been audited by TÜV Rheinland, an independent audit and control organization with over 130 years of experience, accredited by the Turkish Accreditation Agency (TÜRKAK) and the German Accreditation Body (DAR).