Quality Assurance - JCI (Joint Commission International) Accreditation
NPISTANBUL Neuropsychiatry Hospital, after having proven the quality of service offered on the diagnosis and treatment with international standards in the field of neuropsychiatry with the first audit, was re-inspected meticulously between 12-16 January 2015 by the JCI (Joint Commission International), the World's largest and most prestigious health accreditor. As a result of intensive supervision that took 5 days and will be performed in every 3 years, NPISTANBUL Neuropsychiatry Hospital has achieved another significant success, and renewed the accreditation certificate by taking 100% compliance on more than 1300 standards (measurable elements). Thus, it has been proven to the World once again that in NPISTANBUL Neuropsychiatry Hospital, international quality standards in health care is a "living and constantly improving system".
Many medical applications of NPISTANBUL Neuropsychiatry Hospital, being the first and sole Neuropsychiatry Hospital of Turkey and third of the World accredited in 2012 by JCI(Joint Commission International), has been considered as examples of good practice by JCI auditors and has been praised being an example for similar organizations on the World.
NPISTANBUL Neuropsychiatry Hospital once again demonstrated its innovative stance by being the first Neuropsychiatry Hospital accredited having 100% compliance on the revised standards of JCI in 2014.
What is Accreditation?
Accreditation is a process by which health care institutes are reviewed by an independent organization to determine whether the institutions meet the requirements of a set of standards designed to improve the quality of care.
Joint Commission International (JCI)
In 1951 the first accreditation body in the health sector "Joint Commission on Accreditation of Hospitals" (JCAH) is established with the participation of, American College of Surgeons, American College of Physicians, American Hospital Association, American Medical Association and Canadian Medical Association.
In 1987 after development of accreditation programs for health institutes other than hospitals commission’s name is changed as "Joint Commission on Accreditation of Health Care Organizations“(JCAHO).
Joint Commission International (JCI) which is established for the international accreditation services is a unit of the Joint Commission on Accreditation of Healthcare Organizations (JCAHO) which is a non-profit organization focused on enhancing the quality and safety of health services.
Being the international branch of Joint Commission, Joint Commission International (JCI) is working together with health institutions, health ministries and global organizations in 80 countries since 1994. JCI is focused on improving patient care safety through accreditation and certification services. JCI is a worldwide well-known commission om healthcare quality and patient safety. JCI auditors are well trained clinicians advocating patient safety. Infection control, medication safety, patient care and treatment, patient evaluation and facility safety, health care quality improvement and patient safety are their focuses. JCI standards are developed by healthcare service experts from all over the World and tested all over the World. JCI accreditation decisions are taken by an international committee of healthcare service experts.
In June 2011 JCI has been inspected in accordance with its audit process, quality and standards and accredited by the International Society for Quality in Health Care (ISQua). Thus reliability of the JCI’s audit and accreditation process has been proven in the international arena. ISQua accreditation guarantees that JCI standards and processes meet highest basic criteria to survey health care organizations..
JCI’s ACCREDITATION OBJECTIVES
- To provide a safe environment that reduces risk for caretakers and caregivers
- To provide measurable benchmarks for quality and patient safety
- To reveal sustainable improvements using a reliable process
- To ensure the recognition and acceptance of accredited hospitals’ success and excellence in the public
- To improve patient satisfaction
- To increase productivity
- Reduction of costs through standardized care
JCI’S EXPECTATIONS FROM THE HOSPITALS ACCREDITED
- JCI monitors constantly medical and managerial performances of the hospitals accredited after a comprehensive audit
- JCI expects from the hospital to determine the clinical and managerial indicators for the main titles of JCI standards and to collect continuously data for these indicators, to analyze and report them, and to imply improvement processes effectively.
- JCI asks and controls the results of these analyses with regular intervals.
- JCI may perform unannounced inspections. During these inspections, JCI wants from accredited hospitals to ensure full compliance with their standards.
- Accredited hospitals are reassessed 3 years after the accreditation according to the standards and criteria. According to the result of this inspection, the continuation or termination of the accreditation is decided.
Advantages of JCI Accreditation
- To provide services of the same quality in all hospitals and polyclinics.
- To improve, observe, evaluate and survey facility safety according to the patient profile.
- Patient confidentiality is to be maintained at the highest level.
- Health service is to be given according to the principle of patient rights and responsibilities.
- Probability of the desired medical results is increased and the risk of undesired outcomes is decreased.
- Multidisciplinary health care plan is supported and inspected.
- Management of risks that may arise in terms of patient and staff safety is provided and risks are minimized.
- Patients’ and their relatives’ confidence and participation in health care is provided by implementations and information.
- With periodical clinical and administrative risk measures possible failures are detected, prevented and improvement of the process is provided.
- Current and possible training needs of patients and their relatives about health problems are defined and training is provided accordingly.
- Effective communication and coordination between healthcare employees and patients/their relatives are provided.
- Patients’ and their relatives’ adaptation to the new condition, meeting their expectations and increasing their satisfaction are provided.
- Safety of physical environment and effective coordination of the employees in case of emergency are provided.
- Effective service on time with high quality and technical equipment is provided.
- The same high quality services are provided in all areas of the institution.
- Patients and their relatives are informed about their rights and responsibilities, accurate service is provided on time.
Main Titles of JCI’s (Joint Commission International) Standards
- International Patient Safety Goals
- Treatment Acceptance and Maintenance of Treatment
- Patients’ and their Relatives’ Rights
- Medical Evaluation of Patients
- Patients’ Treatments
- Anesthesia Practice
- Management and Usage of Drugs
- Training of Patients and their Relatives
- Quality Improvement and Patient Safety
- Infection Prevention and Control
- Governance, Leadership and Guidance
- Facility Management and Safety
- Qualification and Training of Employees
- Communication and Information Management
Within the framework of these, NPISTANBUL Neuropsychiatry Hospital has committed to the clients and their relatives to provide quality healthcare services in the past, present and future.