NP GROUP Health Care Institutions using the phrase “From Science to Health” and with professional staff speeded up the Quality Management System as from 2009 realized its first goal by receiving ISO 9001:2008 Quality Management System certification.
Nowadays, all action plans prepared for the management of organizational change are led by quality approaches. For this reason, actions and strategies prepared in regard with the corporate Quality Management System has an important place. The main reason for this is that models of quality management support safe healthcare services each and every time by providing dramatically awareness and speed for corporate activities.
Within the framework of the Quality Management System, concepts like quality, patient’s satisfaction, constant improvement, patient and employee safety, planning corrective and preventive actions, and ethics in health begin to hold an important place in the minds of employees. Thus, employees learn to look from a different point of view at the institution.
In addition to being the first the Neuropsychiatry Hospital, NPISTANBUL, with stability and confidence in the work of the Quality Management System at all organizational levels, once again declared the scientific leadership.
NPISTANBUL Neuropsychiatry Hospital, by including all of the patients and their relatives, and its employees into the Quality Management System works, supports the philosophy of continuous quality improvement. Because NPISTANBUL’s most important principle is patient-oriented service.
As a result of periodic, self-improving committee meetings and inspections, all the managers have more information about activities of other units and by applying process management approach all units work in cooperation and coordination with each other instead of being isolated.
Indicators determined as per NPGROUP's administrative and clinical processes have focused on following priority issues:
In the light of all these activities, while improving quality documentation system and coordination between the activities, integrated service approach, increased governance, standardization, quality awareness, coordination and participation reduce errors. In terms of service registration and sustainability, consistency increases. In this way, the error rate is as close to zero as possible. In NPİSTANBUL Neuropsychiatry Hospital, Neuropsychiatric Clinical Pathways, in accordance with international and national references, specific to diagnosis and treatment groups are prepared meticulously. Thus, while creating a treatment plan of patients, any medical practice is not skipped.
With a smart building technology specially designed as per neuropsychiatric patient profiles, patient safety is provided at every stage. All medical and administrative measures have been taken. These measures are evaluated periodically with Infrastructure, Facilities and Risk Management Program.
Especially for inpatient treatment in the field of neuropsychiatry, facility infrastructure is of great importance. Patient safety must be ensured. NPİSTANBUL Neuropsychiatry Hospital has been designed with the infrastructure to support the safety of patients, their relatives and employees. During JCI audit, NPİSTANBUL Neuropsychiatry Hospital has received a full score about facility safety from inspectors and has been praised in this regard.